Refund policy

REFUND POLICY:

Returns/Exchange Policy:

EVCLA believes that purchasing and sometimes returning items online should not be complicated.  We have a 30 day return/exchange policy.

We want to ensure your shopping experience with us is as easy as possible.

• Please inspect your order as soon as you receive it.
• Please contact us immediately if any item is defective, damaged, or you've received the wrong item.  We are happy to exchange any item that meets these criteria.

Exchanges:

• We currently do not support exchanges. If you like to exchange a product please return your current items free of charge and purchase new items from www.evcla.com

Returns:

• While returns are sometimes unavoidable, please note that they must be postmarked within seven days of receiving your return label.  Any item returned after seven days will not qualify for a refund.
• Items sent back to us without an “Return Request” will not be accepted.

If you have any questions regarding your returns, please don't hesitate to Contact Us.

Click here to make a return.

Return Portal

Refunds:

• If you would like a refund, please fill out the refund request and let us know why you’d like a refund. It’s ok; it happens. 
• Once we’ve received tracking for your return, the charge will be refunded to your original payment method. Please allow 7-10 business days for your bank or credit card company to process and post the refund. 
• Please note, initial shipping costs will not be included in the refund.